Beyond the conflict

Another way to communicate justice

This study aims to investigate and analyze the relationship between the generative communication paradigm and mediation techniques developed and tested in the legal field. By studying together the generative communication paradigm and the culture of mediation, a communication system where conflict is a resource able to identify needs, whether perceived or not, of the different subjects involved can be developed and reinforced.

Communication and mediation in innovation processes

Overcoming the obsolete hierarchical, transmissive and emulative paradigm

Frequently, the resolution of a conflict results in limiting actions and risks creating unsatisfactory conditions for one or the other party.

One of the causes of this criticality is reliance on a hierarchical and coercive communication model that does not provide constructive solutions able to go beyond the conflictual dimension. This dynamic often occurs when the need to tackle rules and regulations blocks or significantly delays the development of innovative processes.  

These limitations often do not represent the real values and objectives of the subjects who’ve imposed them. When this is the case, the conflict regards, on one hand, the relationship between conservation-oriented, self-reproducing forces and, on the other, those aimed at innovation.

Conflict at the center of a new form of planning

If conflict is managed through precise communication techniques, such as generative processes, it can become a resource, a vehicle to innovate the entire system, and can activate relationships that were previously unknown or ignored, or it can reinforce or rethink the role of relationships already in place.

In this sense, conflict stops being the cause of the failure of an innovation process and becomes an important signal, a fundamental feedback that allows those who manage and govern the process to correct it, to modify its programs, thus confirming and, indeed, strengthening its strategies.


Generative communication for the website of Un Altro Modo

The CfGC has activated a collaboration with the joint laboratory Un Altro Modo ( – coordinated by Professor Paola Lucarelli of the Department of Legal Sciences of the University of Florence – to foster the development of a greater culture of mediation and to deepen the role communication plays in it

By developing the contents of the joint laboratory website we intend to build a community of subjects from legal and academic worlds as well as in associations and citizens where the characteristics of “good justice” and mediation can be discussed.

The goal is to find solutions that respond to the problems emerging from the territory through the involvement of subjects inside and outside the joint laboratory. Through interviews, reviews, and project presentations, the site becomes a privileged communication environment to activate relationships with potential partners to be involved in the CfGC and Joint Laboratory research.

The website of Un Altro Modo thus intends to address some of the problems linked to the design of innovation processes, processes that can be defined as truly inclusive and transversal.